Privacy Policy & Cookies Statement

Any questions? We're happy to help!

Contact Us

Last updated: 28-02-2018

Data Collected

What data does Glo Currency collect?

There are two types of data that we collect:

"Personal Data" - This is information that identifies you or can be used to identify you.

We may collect and process the following Personal Data about you:

  • Your name;
  • Your email address;
  • Your billing address;
  • Your credit or debit card details (however, we only retain certain digits);
  • Your telephone number;
  • Your IP address;
  • Other information you provide by filling in forms on the Website.

"Non-Personal Data" - Like most other websites, Glo Currency gathers statistical and analytical information. This is what we call Non-Personal Data. Unlike Personal Data, this information cannot be used to identify or contact you. Examples of Non-Personal Data include browser types and other anonymous statistical data involving the use of the Website.

Use of Your Personal Data

How do we use your Personal Data?

We may use this Personal Data for the following purposes:

  • To help process your transaction and also for Know your customer (KYC) as required by the law and to process any payment connected with your transaction;
  • To contact you if it's required in relation to your order(transaction) that you have sent or to reply to any communications that you might have sent us;
  • To provide you with information on products or services that might interest you;
  • To notify you about any changes to the Website/App or Services;
  • To ensure that content on the Website/App is presented in the most effective manner for you and your computer;
  • To provide you with customer care;
  • For marketing analysis; and
  • For security and fraud prevention purposes.

Cookies

What is a Cookie?

A cookie is a small text file of letters and numbers that is stored by the browser on your computer when you visit certain websites. A cookie allows a website to distinguish your computer from other users’ computers.

Do Cookies hold my Personal Data?

Generally speaking, cookies do not contain Personal Data unless you have already given this information to the Website.

Types of Cookies:

  • Strictly Necessary Cookies

    These allow you to remain logged in for the duration of your visit to the Website and enable you to take actions without having to login again.

  • Functional Cookies

    These allow the Website to remember certain details about the choices you make (e.g. the language with which you are browsing the Website) to provide you with a better experience of using the Website.

  • Analytical Cookies

    These allow us to recognize and count the number of visitors to the Website. They also allow us to calculate how long you spend on the Website and to see how you arrived at the Website. They help us to improve the way the Website works.

Can I block or delete Cookies?

Yes you can if that is what you choose to do. Note that this may make it less convenient for you to use our Website.

How to disable Cookies?

Click here for information on how to disable cookies from some of the more popular web browsers.

Third Parties

Does Glo Currency give Personal Data to third parties?

We will never disclose your Personal Data to any third party unless you have agreed to this or unless the third party is required to process the Personal Data in connection with your order(transaction) or service you have requested.

We may disclose your Personal Data if we are required to comply with any applicable law, a summons, a warrant, a court or regulatory order, or other statutory requirement.

Does Glo Currency give Non-Personal Data to third parties?

We may provide Non-Personal Data to third parties (for example mobile operators) regarding the number of unique users who visit our Website, the demographic breakdown of users of our Website, or the activities of users on our Website.

What can people learn from this Non-Personal Data?

There are a lot of useful things to be learned from this information. For example, it can help potential advertisers, providers of advertising services, commercial partners, sponsors, licensees, researchers and other similar parties.

Can anything go wrong with the information sent?

As you will know, the nature of the internet is such that we cannot guarantee the security of the information that you send to us. This isn’t unique to Glo Currency though because no data that is sent over the internet can be guaranteed to be 100% secure. Any company that tells you otherwise is not being truthful. We do however take every step reasonably possible to protect your Personal Data.

Direct Marketing

Will you use my Personal Data for direct marketing purposes?

Where you have consented, we may use your Personal Data to send you information by SMS or email relating to our products and services which may be of interest to you or similar products and services to those you have previously purchased from Glo Currency.

We will not sell or share your Personal Data with subsidiary companies or third parties for marketing or profit purposes.

Other Questions

Where is my Personal Data held?

Your Personal Data is held on our secure servers which are hosted by a third party service provider in the United Kingdom.

Can I update, correct or erase my Personal Data?

Of course you can. Please tell us about any changes or inaccuracies in your Personal Data and we will update, correct or erase your Personal Data as requested. There is no charge for this and we will comply with your request as soon as practicable and in any event within not more than 40 days of receipt of your request.

Please contact us at: [email protected]

Can Glo Currency change its Privacy and Cookies Statement?

Any changes to our Privacy and Cookies Statement will be posted clearly on our Website/app. We do this because we always want our customers to know exactly what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we ever decide to use Personal Data in a manner that is different from what has previously been stated then we will notify you by email. You will have a choice as to whether or not we can use your information in this new manner.

WhatsApp