{"id":593,"date":"2023-06-18T18:36:32","date_gmt":"2023-06-18T18:36:32","guid":{"rendered":"https:\/\/dev-www.glocurrency.com\/?page_id=593"},"modified":"2024-04-16T10:50:17","modified_gmt":"2024-04-16T10:50:17","slug":"business-faqs","status":"publish","type":"page","link":"https:\/\/glocurrency.com\/fr\/business-faqs\/","title":{"rendered":"FAQ pour entreprises"},"content":{"rendered":"
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FAQ<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Questions fr\u00e9quemment pos\u00e9es<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tOuvrir un compte entreprise<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEntrer en contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Comment puis-je adh\u00e9rer ?<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Si vous souhaitez rejoindre Glo Currency, nous vous guiderons tout au long du processus et vous demanderons toutes les informations dont nous avons besoin pour v\u00e9rifier votre adh\u00e9sion.
Vous pouvez \u00e9galement consulter notre s'inscrire<\/a> page.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Quels sont les frais pour nos services ?\u200b<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Nous ne facturons pas de commission mais une petite marge est plac\u00e9e sur le taux de change.<\/span><\/p>

Pour les services bancaires, des frais sont factur\u00e9s pour l'envoi et la r\u00e9ception de fonds.<\/span><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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En combien de temps puis-je obtenir ma devise ?\u200b<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Une fois votre compte approuv\u00e9, vous pouvez commencer \u00e0 \u00e9changer des devises imm\u00e9diatement \u2013 et vos fonds seront g\u00e9n\u00e9ralement disponibles le jour m\u00eame de l\u2019\u00e9change.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Puis-je payer des tiers directement depuis mon compte Glo Currency ?<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Oui, vous pouvez.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Comment Glo Currency est-elle r\u00e9glement\u00e9e\u00a0?<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Glo Currency UK Limited est un \u00e9tablissement de paiement agr\u00e9\u00e9 (API), autoris\u00e9 et r\u00e9glement\u00e9 par la Financial Conduct Authority (le num\u00e9ro de r\u00e9f\u00e9rence FCA est 810034).
Les API peuvent fournir aux clients une gamme de services de paiement r\u00e9glement\u00e9s. Les activit\u00e9s que les API peuvent entreprendre sont bas\u00e9es sur leurs autorisations FCA (qui peuvent \u00eatre trouv\u00e9es dans le registre des services financiers de la FCA.)
Les autorisations de Glo Currency lui permettent d'exercer des activit\u00e9s de services de paiement\u00a0; cela comprend la r\u00e9ception des virements bancaires, le traitement des retraits et la conduite des op\u00e9rations de change.
Glo Currency est enregistr\u00e9 au Canada par CANAFE.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Y a-t-il un montant minimum ou maximum que je peux \u00e9changer ?<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Notre transaction minimale est de 1 000 \u00a3, ou son \u00e9quivalent dans une autre devise. Il n'y a pas de maximum.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Comment puis-je savoir si mon argent est en s\u00e9curit\u00e9\u00a0?<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Comme condition de son autorisation en tant qu'API par la FCA, Glo Currency est tenue de prot\u00e9ger et de garder en s\u00e9curit\u00e9 les fonds de ses clients. Plus pr\u00e9cis\u00e9ment, Glo Currency doit se conformer aux R\u00e8glements sur les services de paiement 2017 (PSR). Ces r\u00e9glementations stipulent que les API doivent disposer de dispositifs de sauvegarde appropri\u00e9s et bien g\u00e9r\u00e9s pour garantir que les fonds des clients ne font l'objet d'aucune autre r\u00e9clamation et qu'en cas d'insolvabilit\u00e9, ils soient restitu\u00e9s au client dans leur int\u00e9gralit\u00e9, en temps opportun et de mani\u00e8re ordonn\u00e9e.
Ceci est expos\u00e9 en d\u00e9tail dans\u00a0:
R\u00e8gle 23 des PSR\u00a0; et
Chapitre 10 du document d'approche de la FCA
Glo Currency n\u2019est pas une banque ; votre compte chez Glo Currency est un compte de paiement plut\u00f4t qu'un compte bancaire. Les fonds fournis \u00e0 Glo Currency aux fins d'effectuer un paiement ne sont pas \u00e9ligibles \u00e0 la protection des d\u00e9posants via le Financial Services Compensation Scheme (FSCS).<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Y a-t-il des pays dans lesquels je ne peux pas effectuer ou recevoir de paiements\u00a0?<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Glo Currency adopte une approche bas\u00e9e sur les risques pour int\u00e9grer les clients et g\u00e9rer les risques transactionnels. Ainsi, comme Glo Currency est r\u00e9glement\u00e9 par la Financial Conduct Authority (FCA), nous prenons nos responsabilit\u00e9s r\u00e9glementaires tr\u00e8s au s\u00e9rieux et, par cons\u00e9quent, dans certaines occasions, nous ne sommes pas en mesure de recevoir et\/ou d'envoyer des fonds en provenance de certaines juridictions, bien que cela puisse \u00eatre sujet \u00e0 changement dans le futur.
Consultez notre liste de risques \u00e9lev\u00e9s et juridictions restreintes.<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Qui devrait utiliser l'API Glo Currency\u00a0?<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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L'API est id\u00e9ale pour toute entreprise ou particulier qui effectue r\u00e9guli\u00e8rement des transactions en devises et g\u00e8re ses finances \u00e0 partir d'un autre syst\u00e8me.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Comment configurer l'API\u00a0?<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Une fois que vous avez un compte Glo Currency actif \u2013 et que vous avez pass\u00e9 nos contr\u00f4les de validation standard \u2013 vous pouvez demander une cl\u00e9 API par e-mail\u00a0: customerservice@glocurrency.com<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Qu'est-ce qu'une API et comment fonctionne-t-elle ?<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Une interface de programmation d'application (API) permet aux syst\u00e8mes logiciels de fonctionner ensemble sans intervention humaine.
D\u00e9couvrez-en plus sur notre API\u00a0<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Que se passe-t-il si Glo Currency devient insolvable ?<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Dans le cas peu probable o\u00f9 Glo Currency deviendrait insolvable, vos fonds sont d\u00e9tenus sur un compte s\u00e9par\u00e9 \u00e0 votre propre nom. Ces fonds sont d\u00e9tenus s\u00e9par\u00e9ment des fonds op\u00e9rationnels et du fonds de roulement de Glo Currency. Les fonds distincts ne seront pas utilis\u00e9s pour satisfaire ou compenser toute autre obligation, y compris les obligations impos\u00e9es \u00e0 Glo Currency elle-m\u00eame. Cela signifie que les fonds ne peuvent \u00eatre utilis\u00e9s que pour effectuer le paiement de l'utilisateur des services de paiement sous-jacent. Si cette instruction ne peut \u00eatre respect\u00e9e, Glo Currency restituera les fonds \u00e0 la source d'origine.
Glo Currency ne maintient pas de compte de sauvegarde pour chaque client individuel.
Les fonds des clients individuels dans divers comptes sont identifi\u00e9s via un num\u00e9ro de compte de paiement Glo Currency et\/ou un portefeuille avec un num\u00e9ro de r\u00e9f\u00e9rence unique \u00e0 chaque client. Ces enregistrements sont utilis\u00e9s pour rapprocher chaque jour les transactions de cr\u00e9dit, de d\u00e9bit et de solde de telle sorte que (i) les positions enregistr\u00e9es indiquent individuellement quel montant du total des soldes d\u00e9tenus vous est imputable\u00a0; et (ii) les montants individuels enregistr\u00e9s dans les comptes virtuels s'additionnent au solde total d\u00e9tenu sur le compte r\u00e9el. Glo Currency d\u00e9duit \u00e9galement les frais et charges accumul\u00e9s du compte du client vers son propre compte \u00e0 la fin du mois.
Les partenaires bancaires de Glo Currency sont des \u00e9tablissements de cr\u00e9dit agr\u00e9\u00e9s et r\u00e9glement\u00e9s au Royaume-Uni et dans d'autres juridictions.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Comment puis-je me plaindre ?<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Si vous n'\u00eates pas satisfait de notre service, veuillez envoyer un e-mail \u00e0 customerservice@glocurrency.com ou soumettre un formulaire de r\u00e9clamation<\/a> sur notre site Internet.<\/p>

Nous visons \u00e0 accuser r\u00e9ception de toutes les plaintes dans les 24 heures et avons l'intention de fournir une r\u00e9ponse compl\u00e8te \u00e0 votre plainte dans les 15 jours ouvrables suivant sa r\u00e9ception. Si une r\u00e9ponse compl\u00e8te ne peut \u00eatre donn\u00e9e dans ce d\u00e9lai, nous vous enverrons une r\u00e9ponse d'attente indiquant les raisons du retard. La r\u00e9solution du probl\u00e8me vous sera fournie dans les 35 jours ouvrables suivant la r\u00e9ception de votre plainte.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Vous ne trouvez pas ce que vous cherchez?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Contactez le service client maintenant et nous vous aiderons avec votre requ\u00eate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEntrer en contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

FAQs Frequently Asked Questions Open a business Account Get In Touch How do I join? If you go to join Glo Currency, we will guide you through the process, and ask you for all the information we need to verify your membership.Alternately, go through to our sign-up page. What charges are there for our services?\u200b We do not charge commission but a small margin is placed on the FX rate. For banking services, fees are charge for sending and receiving funds. How quickly can I get my currency?\u200b Once your account is approved, you can begin exchanging currency immediately \u2013 and your funds will usually be available on the same day you make an exchange. Can I pay third parties directly from my Glo Currency account? Yes, you can. How is Glo Currency regulated? Glo Currency UK Limited is an Authorised Payment Institution (API), authorised and regulated by the Financial Conduct Authority (FCA reference number is 810034).APIs can provide customers with a range of regulated payment services. The activities which APIs can undertake are based on their FCA permissions (which can be found in the FCA\u2019s Financial Services Register.)Glo Currency\u2019s permissions enable it to carry on payment services activities; this includes receiving bank transfers, processing withdrawals and conducting foreign exchange.Glo Currency is registered in Canada by FINTRAC. Is there a minimum or maximum amount that I can exchange? Our minimum transaction is \u00a31,000, or its equivalent in another currency. There is no maximum. How do I know my money is safe? As a condition of its authorisation as an API by the FCA, Glo Currency is required to protect and keep safe its customers\u2019 funds. Specifically, Glo Currency must comply with the Payment Services Regulations 2017 (PSRs). These regulations stipulate that APIs must have appropriate and well-managed safeguarding arrangements to ensure customer funds are not subject to any other claim and that in the event of insolvency, are returned to the customer in full, and in a timely and orderly way.This is set out in detail within:PSRs regulation 23; andChapter 10 of the FCA Approach DocumentGlo Currency is not a bank; your account with Glo Currency is a payment account rather than a bank account. The funds provided to Glo Currency for the purposes of making a payment are not eligible for depositor protection via the Financial Services Compensation Scheme (FSCS). Are there any countries that I can’t make or receive payments? Glo Currency take a risk-based approach to onboarding customers and managing transactional risk. Thus, as Glo Currency is regulated by the Financial Conduct Authority (FCA), we take our regulatory responsibilities very seriously, and therefore, on certain occasions, we aren\u2019t able to receive and\/or send funds from certain jurisdictions, although this may be subject to change in the future.See our list of high risk and restricted jurisdictions. Who should use the Glo Currency API? The API is ideal for any business or individual who makes currency transactions regularly, and manages their finances from another system. How do I set up the API? Once you have an active Glo Currency account \u2013 and have been through our standard validation checks \u2013 you are welcome to request an API key by emailing: customerservice@glocurrency.com What is an API, and how does it work? An Application Programming Interface (API) lets software systems work together without human intervention.Discover more about our API\u00a0 What happens if Glo Currency becomes insolvent? In the unlikely event of Glo Currency becoming insolvent, your funds are held in a segregated account in your own name. These funds are held separately from Glo Currency\u2019s operational funds and working capital. The segregated funds will not be used to satisfy or offset any other obligation including those obligations imposed on Glo Currency itself. This means that the funds can only be used to make payment for the underlying Payment Services User. If that instruction is unable to be complied with, Glo Currency will return the funds to the original source.Glo Currency does not maintain a safeguarding account for each individual customer.Individual customers\u2019 funds in various accounts are identified through a Glo Currency payment account number and\/or wallet with reference number unique to each Client. These records are used to reconcile credit, debit and balance transactions each day such that (i) the recorded positions individually show what amount of the total balances held is attributable to you; and (ii) the individual amounts recorded in virtual accounts add-up to the total balance held in the real account. Glo Currency also deduct accrued fees and charges out of the client\u2019s account to its own account at the end of month.Glo Currency\u2019s banking partners are credit institutions authorised and regulated in the UK and in other jurisdictions. How can I complain? If you are dissatisfied with our service, please send an email to customerservice@glocurrency.com or submit a complaint form on our website. We aim to acknowledge all complaints within 24 hours, and intend to provide a full response to your complaint within 15 business days from its receipt. If a full response cannot be given within this timeframe, we will send you a holding reply indicating reasons for the delay. The resolution of the matter will be provided to you within 35 business days from receipt of your complaint. Cannot find what you are looking for? Contact customer service now and we will help you with your query. Get In Touch<\/p>","protected":false},"author":1,"featured_media":2787,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-593","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nBusiness FAQs - Glo Currency<\/title>\n<meta name=\"description\" content=\"Do you have any questions? 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