{"id":588,"date":"2023-06-18T18:32:53","date_gmt":"2023-06-18T18:32:53","guid":{"rendered":"https:\/\/dev-www.glocurrency.com\/?page_id=588"},"modified":"2023-09-27T09:06:12","modified_gmt":"2023-09-27T09:06:12","slug":"faqs","status":"publish","type":"page","link":"https:\/\/glocurrency.com\/fr\/faqs\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQ<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Questions fr\u00e9quemment pos\u00e9es<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tOuvrez un compte<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEntrer en contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Comment envoyer de l\u2019argent \u00e0 l\u2019\u00e9tranger ?<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Envoyer de l'argent \u00e0 l'\u00e9tranger est d\u00e9sormais plus facile que jamais et vous pourrez le faire depuis n'importe o\u00f9 ; \u00e0 la maison, en d\u00e9placement ou dans la file d'attente au supermarch\u00e9 ! Il y a 90 pays vers lesquels vous pouvez envoyer des messages avec nous, et la liste ne cesse de s'allonger.<\/span><\/p>

Pour envoyer de l'argent, vous devrez vous inscrire et saisir vos coordonn\u00e9es lorsque vous y \u00eates invit\u00e9, puis choisir un code PIN. Nous devrons v\u00e9rifier les d\u00e9tails que vous fournissez, mais vous \u00eates pr\u00eat \u00e0 envoyer d\u00e8s que cela sera fait.<\/span><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Y a-t-il des frais pour le transfert de fonds ?<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Glo Currency g\u00e8re une commission sans frais sur les transferts de fonds de la diaspora vers les pays d'origine.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Mes coordonn\u00e9es doivent-elles \u00eatre v\u00e9rifi\u00e9es ou mises \u00e0 jour ?<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Nous devons v\u00e9rifier tous les d\u00e9tails du client. Si vos coordonn\u00e9es ne sont pas \u00e0 jour, votre transfert pourrait \u00eatre retard\u00e9.<\/span><\/p>

Parfois, des transferts peuvent \u00eatre effectu\u00e9s soit par nous, soit par nos partenaires pour se conformer \u00e0 la r\u00e9glementation en vigueur. Nous devrons peut-\u00eatre \u00e9galement demander des informations suppl\u00e9mentaires. Si tel est le cas, nous vous contacterons, soit par email, soit par t\u00e9l\u00e9phone.<\/span><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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J'ai envoy\u00e9 de l'argent mais le destinataire ne l'a pas re\u00e7u.<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Les transferts de devises Glo sont pratiquement instantan\u00e9s. Dans de rares circonstances, votre destinataire peut vous contacter pour vous signaler qu'il n'a pas re\u00e7u de valeur pour un transfert que vous avez effectu\u00e9.
Il est possible que la banque ou le fournisseur d'argent mobile du destinataire n'ait pas appliqu\u00e9 de valeur au compte, et cela peut se produire pour diverses raisons. Cela inclut le compte inactif, un num\u00e9ro de compte invalide a \u00e9t\u00e9 saisi, il y a une restriction sur le compte ou le r\u00e9seau bancaire est en panne.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Que faire lorsqu'un destinataire n'a pas re\u00e7u un transfert r\u00e9ussi ?<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Contactez Glo Currency avec le num\u00e9ro de r\u00e9f\u00e9rence de la transaction. Contactez-nous<\/a><\/span><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Pourquoi mon transfert \u00e9choue-t-il ?<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Les transferts de devises Glo sont g\u00e9n\u00e9ralement r\u00e9ussis en quelques secondes. Cependant, dans de rares situations o\u00f9 il y a un probl\u00e8me de communication avec la banque du destinataire, un virement peut rester dans le statut \u00ab envoy\u00e9 pour paiement \u00bb pendant plus de quelques minutes. Nos syst\u00e8mes continueront de r\u00e9essayer la transaction jusqu'\u00e0 ce que la p\u00e9riode allou\u00e9e pour la nouvelle tentative soit \u00e9puis\u00e9e et qu'elle \u00e9choue, et le statut refl\u00e9tera \u00ab ERREUR \u00bb. Le statut final des transactions r\u00e9ussies indiquera \u00ab\u00a0TRAIT\u00c9\u00a0\u00bb.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Pourquoi mon transfert est-il suspendu\/pourquoi me demande-t-on de fournir des informations suppl\u00e9mentaires\u00a0?<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Glo Currency a l'obligation r\u00e9glementaire de conna\u00eetre les exigences de vos clients dans le but de pr\u00e9venir le blanchiment d'argent et le financement du terrorisme. Afin de garantir le respect de la r\u00e9glementation, notre \u00e9quipe de conformit\u00e9 peut de temps \u00e0 autre suspendre des transactions et demander des informations ou des documents suppl\u00e9mentaires.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Mon paiement ne sera pas effectu\u00e9<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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V\u00e9rifiez que vos informations de paiement ont \u00e9t\u00e9 correctement saisies
Si tous les d\u00e9tails sont corrects, veuillez v\u00e9rifier pourquoi le paiement a \u00e9t\u00e9 refus\u00e9 aupr\u00e8s de votre fournisseur de paiement.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Comment puis-je me plaindre ?<\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Si vous n'\u00eates pas satisfait de notre service, veuillez envoyer un e-mail \u00e0 customerservice@glocurrency.com ou soumettre un formulaire de r\u00e9clamation<\/a> sur notre site Internet.<\/p>

Nous visons \u00e0 accuser r\u00e9ception de toutes les plaintes dans les 24 heures et avons l'intention de fournir une r\u00e9ponse compl\u00e8te \u00e0 votre plainte dans les 15 jours ouvrables suivant sa r\u00e9ception. Si une r\u00e9ponse compl\u00e8te ne peut \u00eatre donn\u00e9e dans ce d\u00e9lai, nous vous enverrons une r\u00e9ponse d'attente indiquant les raisons du retard. La r\u00e9solution du probl\u00e8me vous sera fournie dans les 35 jours ouvrables suivant la r\u00e9ception de votre plainte.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Vous ne trouvez pas ce que vous cherchez?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Contactez le service client maintenant et nous vous aiderons avec votre requ\u00eate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEntrer en contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

FAQs Frequently Asked Questions Open An Account Get In Touch How do I send money abroad? Sending money abroad is now easier than ever and you\u2019ll be able to do it from anywhere; at home, on the go or in the queue at the supermarket! There are 90 countries you can send to with us, and the list keeps growing. To send money, you\u2019ll need to sign up and enter your details when prompted, then choose a PIN. We\u2019ll need to verify the details you give, but you\u2019re ready to send as soon as that\u2019s done. Is there a fee for transferring funds? Glo Currency operates a zero fee commission on diaspora funds transfer to home countries. Do my details need to be verified or updated? We need to verify all customer details. If your details are not up to date your transfer could be delayed. Sometimes, transfers may be held either by us or our partners to comply with relevant regulations. We may also need to ask for additional information. If this is the case we will contact you, either by email or by phone. I sent money but the recipient’s hasn’t received it. Glo Currency transfers are virtually instantaneous. On rare circumstances, your recipient may contact you to report that they have not received value for a transfer you performed.It may be possible that the recipient’s bank or mobile money provider hasn’t applied value to the account and this can occur for a variety of reasons. This includes the account being inactive, an invalid account number has been entered, there is a restriction on the account or the bank network is down What to do when a recipient has not received a successful transfer? Contact Glo Currency with the transaction reference number. Contact Us Why is my transfer not successful? Glo Currency transfers are usually successful in seconds. However, in rare situations where there is a problem communicating with the recipient’s bank, a transfer may linger in the “sent-for-pay” status for more than few minutes. Our systems will keep retrying the transaction until allocated period for retry have been exhausted and it fails, and the status will reflect \u201cERROR\u201d. Successful transactions final status will reflect \u201cPROCESSED\u201d. Why is my transfer placed on hold\/why am I asked to provide additional information? Glo Currency has regulatory obligations to conduct know your customer requirements for the purposes of preventing money laundering and terrorism financing. For the purpose of ensuring compliance to regulations, our compliance team may from time to time place transactions on hold and request for additional information or document. My payment won\u2019t go through Check that your payment details have been entered correctlyIf all details are correct, please check why the payment has been declined with your payment provider. How can I complain? If you are dissatisfied with our service, please send an email to customerservice@glocurrency.com or submit a complaint form on our website. We aim to acknowledge all complaints within 24 hours, and intend to provide a full response to your complaint within 15 business days from its receipt. If a full response cannot be given within this timeframe, we will send you a holding reply indicating reasons for the delay. The resolution of the matter will be provided to you within 35 business days from receipt of your complaint. Cannot find what you are looking for? Contact customer service now and we will help you with your query. Get In Touch<\/p>","protected":false},"author":1,"featured_media":2787,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-588","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nFAQs - Glo Currency<\/title>\n<meta name=\"description\" content=\"Do you have any questions? We have the answers for you, visit our personal frequently asked questions page to get answers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/glocurrency.com\/fr\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Glo Currency\" \/>\n<meta property=\"og:description\" content=\"Do you have any questions? 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