{"id":4490,"date":"2024-09-17T17:46:51","date_gmt":"2024-09-17T17:46:51","guid":{"rendered":"https:\/\/glocurrency.com\/?page_id=4490"},"modified":"2024-09-17T20:04:20","modified_gmt":"2024-09-17T20:04:20","slug":"european-union-eu-customer-t-c","status":"publish","type":"page","link":"https:\/\/glocurrency.com\/fr\/european-union-eu-customer-t-c\/","title":{"rendered":"European Union\u00a0(EU) Customer\u00a0T\/C"},"content":{"rendered":"
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tEuropean Union\u00a0(EU) Customer\u00a0T\/C Terms and Conditions\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SUMMARY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. OURAGREEMENTWITHYOU<\/strong>
1.1 Parties Involved<\/strong>
1.2 Additional Documents<\/strong>
1.3 Accessing Agreement and Policies<\/strong>
1.4 Acceptance of Terms<\/strong>
1.5 Important Considerations<\/strong>
2. OURSERVICES<\/strong>
2.1 Money Transfers<\/strong>
2.2 Recommended Use<\/strong>
2.3 Third-party Agreements<\/strong>
3. GETTING STARTED AND USING OURSERVICES<\/strong>
3.1 Profile Creation<\/strong>
3.2 Profile Creation Process<\/strong>
3.3 Individual Use Only<\/strong>
3.4 Maintenance of Information<\/strong>
3.5 Eligibility Requirements<\/strong>
3.6 Restricted Persons and Countries<\/strong>
3.7 Profile Limit<\/strong>
4. SENDING MONEY<\/strong>
4.1 Funding Instruments<\/strong>
4.2 Bank Funded Payments<\/strong>
4.3 Consequences of Incorrect Payments<\/strong>
4.4 Processing Your Transactions<\/strong>
4.5 Transaction Execution Time<\/strong>
4.6 Information Needed for Processing Transactions<\/strong>
4.7 Card Payment Authorization<\/strong>
4.8 Transaction Information<\/strong>
4.9 Accuracy of Transaction Details<\/strong>
4.10 Rights and Protection<\/strong>
5. PAYING FOR OURSERVICES ANDCURRENCY EXCHANGE<\/strong>
5.1 Our Service Fee<\/strong>
5.2 Payment Methods<\/strong>
5.3 Additional Fees<\/strong>
5.4 Currency Conversion and Exchanges Rates<\/strong>
5.5 Third-party Fees<\/strong>
5.6 Taxes<\/strong>
6. RECEIVING MONEY<\/strong>
6.1 Service Providers<\/strong>
6.2 Verification<\/strong>
7. IMPORTANT SERVICE RESTRICTIONS<\/strong>
7.1 General Right Limit Use<\/strong>
7.2 Transactions to High Risk Countries<\/strong>
7.3 Restricted Activities<\/strong>
7.4 Actions We May Take<\/strong>
8. HOWANDWHYWECOLLECTPERSONALINFORMATION<\/strong>
8.1 Out Privacy and Cookies Policy<\/strong>
8.2 Sharing Your Data Outside the EEA<\/strong>
8.3 Customer Identification Program<\/strong>
8.4 Government Disclosures<\/strong>
8.5 Verifying your personal information<\/strong>
9. ERROR RESOLUTION, CANCELLATION AND REFUND<\/strong>
9.1 Error Resolution<\/strong>
9.2 Refund before transaction completion<\/strong>
9.3 Payment of Refunds<\/strong>
9.4 Tracing your payments<\/strong>
10. AGREEMENT DURATION<\/strong>
10.1 Time<\/strong>
10.2 Unilateral Rescission<\/strong>
10.3 Cooling-Off Period<\/strong>
10.4 Canceling in the Cooling-Off Period<\/strong>
10.5 Conditions of Canceling during the Cooling-Off Period<\/strong>
10.6 Data treatment after contract termination<\/strong>
11. BELMONEY\u2019S INTELLECTUAL PROPERTY<\/strong>
11.1 Concept of Intellectual Property<\/strong>
11.2 Ownership of Intellectual Property<\/strong>
11.3 Our Intellectual Property rights<\/strong>
11.4 Licence grant<\/strong>
11.5 Suggestions and Feedback<\/strong>
12. IMPORTANT DISCLAIMERS<\/strong>
12.1 General Disclaimer of Our Services<\/strong>
12.2 Digital Content Supplied for Free<\/strong>
12.3 Suspension of Our Services<\/strong>
12.4 Commercial Transactions<\/strong>
12.5 Third-Parties Relationship<\/strong>
12.6 Data Security Measures<\/strong>
12.7 Equipment Keeping and implementing safeguards<\/strong>
13. YOUR RESPONSIBILITY FOR LOSSES CAUSED BY YOU<\/strong>
13.1 Introduction<\/strong>
13.2 Your promises<\/strong>
13.3 Special Terms<\/strong>
13.4 Settlements Agreements<\/strong>
14. OUR RESPONSIBILITY IN THE FACE OF THE DAMAGESUFFERED BYYOU<\/strong>
14.1 General Responsibility<\/strong>
14.2 Defective Digital Content<\/strong>
14.3 Exception to Liability Limits<\/strong>
14.4 Exclusion of Certain Losses<\/strong>
14.5 Compliance, Act of God and Force Majeure<\/strong>
14.6 Definition of Act of God and Force Majeure<\/strong>
15. DISPUTE RESOLUTION AND GOVERNING LAW<\/strong>
15.1 Dispute Resolution<\/strong>
15.2 Alternative Dispute Resolution<\/strong>
15.3 Governing Law<\/strong>
16. ABOUT USANDOURCOMMUNICATION<\/strong>
16.1 Contact Information<\/strong>
16.2 Record Keeping<\/strong>
16.3 Third-Party Contact<\/strong>
16.4 Access to Information<\/strong>
17. CUSTOMER EXPERIENCE<\/strong>
17.1 Importance of Security<\/strong>
17.2 User Obligations for safe usage<\/strong>
17.3 Biometric Access<\/strong>
17.4 Compromised Service Notification<\/strong>
18. CHANGES TOOURSERVICEANDTHISAGREEMENT<\/strong>
18.1 Changes to the Service<\/strong>
18.2 Changes to this Agreement<\/strong>
18.3 Reasons for Changes<\/strong>
18.4 Notification of Changes<\/strong>
18.5 Unilateral Changes by Belmoney<\/strong>
19. OTHER IMPORTANT TERMS<\/strong>
19.1 Enforcement Flexibility<\/strong>
19.2 Severability Clause<\/strong>
19.3 Transfer of Agreement<\/strong>
19.4 User\u2019s Transfer of Rights<\/strong>
19.5 Rights Enforcement<\/strong>
19.6 Compensation Scheme Clarification<\/strong>
19.7 Definition Clarifications<\/strong>
19.8 Use of Headings<\/strong>
19.9 General Law Applications<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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BELMONEYTERMSANDCONDITIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. OURAGREEMENTWITHYOU<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1.1 Parties Involved<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t This Agreement establishes a contractual relationship between you, customer of Belmoney\n services, and Belmoney S.A (“Belmoney,” “we,” “us,” and “our”). It outlines the terms\n governing your access and use of our services.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1.2 Additional Documents<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t Equally important to you is to familiarize yourself with our Privacy Policy and Cookie Policy\n (“Policies”), which regards crucial information about your personal data usage.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1.3 Accessing Agreement and Policies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t In our website it is possible to find current versions of this Agreement, Privacy and Cookie\n Policy. It is advisable to download and store these documents for reference as they are\n legally binding.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1.4 Acceptance of Terms<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t Of comparable significance is to appoint that you consent to the terms of this Agreement by\n acknowledging the electronic version during registration or transaction initiation.\n Commencing the use of our Services, implying acceptance of this Agreement.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1.5 Important Considerations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Given the legally binding nature of this Agreement, carefully review its terms before
acceptance and periodically thereafter. Ensure it aligns with your expectations and
discontinue the use if any terms are disagreeable. Some topics that deserve special attention
are the service payment, which describes the services, associated charges, and payment
instructions, especially cautioning against sending money to strangers.
Furthermore, the topic regarding the initial use instructions is equally important as it
clarifies the user eligibility and prohibits service use on behalf of others. The mentioned
topic is complementary to the \u201cSending Money\u201d one that provides insights into the money
transfer process.
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The \u201cImportant Service Restrictions\u201d is also key to comprehend the nature of the service
hereby described and agreed by you, as it enumerates the restricted activities and potential
consequences for misuse.
Likewise essential to single out the topic concerning important disclaimers and the possible
damage you may suffer which defines the Belmoney liability in a variety of scenarios.
Complementary to that, the topic regarding the responsibility for the losses caused by you
outlines the user liability for self-induced losses.
At last but not least, the topic on the matter of the changes to our service and agreement
details the procedures and possible modifications to our Agreement, being important to
outline that for further clarification or information, refer to our website or contact us online.
IMPORTANT:<\/strong> By continuing to use our Services, you signify your understanding and
acceptance of the terms outlined in this Agreement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2. OURSERVICES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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2.1 Money Transfers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tOur Services enable residents around the world to make money transfers to designated\ncountries and regions, as communicated through our website and\/or mobile app. The\nprocess involves a “Sender” utilizing our services to send money, and a “Beneficiary”\nreceiving disbursed funds. The transaction denotes a sender’s payment order instructing us\nto disburse funds to a previously informed beneficiary account. The “transaction amount” is\nthe sum paid by the Sender, and the “payout amount” is the sum received by the\nBeneficiary.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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2.2 Recommended Use<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWe strongly advise using our services for transactions involving friends and family.\n Alternatively, sending money to strangers is completely discouraged by Belmoney.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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2.3 Third-Party Agreements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t Regarding the use of our services, it can be stated that agreements with Third-Party Service\n Providers may be necessary, such as those with mobile device manufacturers or network\n operators. Users are obliged to comply with these agreements related to the use of our\n Services.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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3. GETTING STARTED AND USINGOURSERVICES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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3.1 Profile Creation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tCreating a Belmoney profile is mandatory to access and utilize our services. The Profile\n records necessary information as detailed in our Privacy Policy. Notably, the profile is not a\n bank or payment account and does not store any form of value. This is the Belmoney form of\n keeping track of its customers’ data, allowing it to utilize it as a parameter for eventual\n analysis and comparisons in further operations, helping to prevent frauds.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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3.2 Profile Creation Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tTo create a Profile, users must provide accurate information as requested, including details\n for determining eligibility. Complete registration tasks as required, which may involve\n creating Security Credentials or downloading our mobile app. Undertake any additional\n actions reasonably required by us or third-party service providers for Service access.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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3.3 Individual Use Only<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t Profiles must be created and transactions initiated only by the individual account holder.\n Using the identity of or conducting transactions on behalf of others is strictly prohibited.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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3.4 Maintenance of Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t It is crucial to keep provided information accurate and promptly notify any changes,\n especially in residence address. Address changes may result in updated terms for th\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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3.5 Eligibility Requirements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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To use our Services, users must:
1- Agree to this Agreement during the Profile creation process.
2- Be at least eighteen (18) years old to access Services as a Sender.
3- Be based and resident in one of the European Union countries, or Liechtenstein, Norway
and Iceland.
4- Comply with the information collection and verification processes detailed in Section 8.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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3.6 Restricted Persons and Territories\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t Users are prohibited from using our Services in regions where legal restrictions or sanctions\n apply. Compliance with government regulations, financial sanctions, and other applicable\n laws is mandatory. Additional eligibility requirements may exist for certain Services,\n necessitating verification before use.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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3.7 Profile Limi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tEach user may register and open only one Profile. Therefore, Belmoney reserves the right to\n impose limits on associated email addresses and payment instruments linked to a profile.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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4. SENDING MONEY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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4.1 Funding Instruments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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To initiate money transfers through our services, users must utilize permitted funding
instruments, which include card funded payments, when using a debit or credit card as
specified in our services; and bank funded payments, when utilizing bank transfers, such as
the EU\/EFTA \u201cSEPA\u201d scheme.
In reference to Card Funded Payments, if you choose to pay for our services using a debit or
credit card, you have agreed to pay the transaction amount and any applicable fees using
the nominated card; only provide details of valid and lawfully owned debit or credit cards;
and authorize us to verify your card’s standing with the issuing payment service provider<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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4.2 Bank Funded Payments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Whenusing Bank Funded Payments, adhere to the following:
1- Pay from a bank account matching your Profile name, following the notified funding
scheme.
2- Make payments within the specified timeframe and execute via your electronic banking
channel.
3- Provide correct payment details, including account information and transaction amount.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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3.3 Individual Use Only<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t Profiles must be created and transactions initiated only by the individual account holder.\n Using the identity of or conducting transactions on behalf of others is strictly prohibited.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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4.3 Consequences of Incorrect Payments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Failure to comply with payment requirements may result in:
1- Transaction cancellation or delay.
2- Refund of Bank Funded Payments, subject to risk and other checks.
3- Suspension or termination of Services with or without prior warning.
4- Legal or regulatory processes impacting payment refunds.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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4.4 Processing Your Transactions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t When you submit a transaction, it is up to Belmoney to process and approve it. We may\n accept or reject your offer based on this Agreement. Services are exclusively available to\n consumers, not for business purposes. Violating this may result in service termination.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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4.5 Transaction Execution Time<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Considering ceteris paribus, that is to say, that nothing in the transaction needs to be
rechecked or asked for again, these are the following stipulated execution time for the
transactions, according to the region of the remittance:
1) Brazil Account Deposit- Immediately
2) Brazil PIX- Immediately
3) International Account Deposit- Same day if made during the day. The operations made
after 16:00 PM (CET) will be paid on the following day.
4) e-Wallet Deposits- 3 hours
5) Cash pick ups- Available immediately for withdrawal in the corresponding agency
6) Homedelivery- 24h<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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4.6 Information Needed for Processing Transactions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tRegarding the information needed for processing transactions, it is possible to state there\nseveral conditions that must be observed. The first of the aforementioned conditions is to\nprovide accurate information about yourself and the transaction; the second correlates to\nhaving sufficient cleared funds; providing valid consent to complete the transaction is also\nnecessary; the last but not least item corresponds to the permitted delays regarding the\nidentity verification, spending limit review, proof of funds and AML\/CF analysis.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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4.7 Card Payment Authorization<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t When paying with a debit or credit card, you authorize Belmoney to charge the card.\n Nevertheless, the withdrawal of authorization is possible when removing the card from your\n Profile. Failed payments may be retried using the same card.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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4.8 Transaction Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t Access details of executed payment transactions and transaction history through your\n Profile. Recipient details recorded enable easy future transactions to trusted Recipients.\n Downloadable reports are available, updated when there is activity or fees incurred.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
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4.9 Accuracy of Transaction Details<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t Ensure all Transaction details are accurate as changes might not be possible after\n submission. Refunds or cancellations may be possible under specific circumstances.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

4.10 Rights and Protections<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tYou may have rights and protections under your agreement with your Funding Instrument\n provider or issuer. Refer to your agreement for details on these protections.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

5. PAYING FOR OURSERVICES ANDCURRENCYEXCHANGE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

5.1 Our Service Fee<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t In exchange for utilizing our Services, you agree to pay a Service Fee with each transaction,\n in addition to the Transaction Amount. Clear details of the Service Fee related to a\n Transaction will be provided before your consent, allowing you time to consider the charge.\n Payment of the Service Fee and Transaction Amount is due when the Transaction is\n submitted for processing. The Service Fee may be deducted from the Transaction Amount\n madeavailable to your nominated Recipient.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

5.2 Payment Methods<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

You can pay for our Services:
a. In accordance with provided instructions.
b. Using a nominated bank transfer or a specified debit or credit card.
No obligation exists to accept payment through other methods. Attempts to pay using
unauthorized methods may result in the non-provision of Services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

5.3 Additional Fees<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t If a Transaction results in charges to us due to your Funding Instrument’s potential misuse or\n insufficient funds, you agree to reimburse us for these charges immediately upon\n notification. This includes fees such as “NSF fees” or “chargeback fees.” You are responsible\n for these fees and amounts.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

5.4 Currency Conversion and Exchange Rates<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t Our Services allow money transfers in specific currencies. Exchange rates will be calculated\n and presented during the Transaction process. By instructing us to process a Transaction,\n you agree to the applied exchange rate and acknowledge that we may earn revenue from it.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

5.5 Third-Party Fees<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t You are responsible for fees imposed by third parties such as your bank, card issuer, phone\n provider, or internet service provider. Credit card issuers may treat transactions as “cash\n advances,” incurring additional fees. Any fees, charges, or costs from third parties related to\n your use of our Services are your responsibility.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

5.6 Taxes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tYou are responsible for the reporting and payment of applicable taxes arising from your use\n of our Services. Comply with all relevant tax laws, including reporting and paying taxes\n associated with your Transactions.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

European Union\u00a0(EU) Customer\u00a0T\/C Terms and Conditions SUMMARY 1. OURAGREEMENTWITHYOU1.1 Parties Involved1.2 Additional Documents1.3 Accessing Agreement and Policies1.4 Acceptance of Terms1.5 Important Considerations2. OURSERVICES2.1 Money Transfers2.2 Recommended Use2.3 Third-party Agreements3. GETTING STARTED AND USING OURSERVICES3.1 Profile Creation3.2 Profile Creation Process3.3 Individual Use Only3.4 Maintenance of Information3.5 Eligibility Requirements3.6 Restricted Persons and Countries3.7 Profile Limit4. SENDING MONEY4.1 Funding Instruments4.2 Bank Funded Payments4.3 Consequences of Incorrect Payments4.4 Processing Your Transactions4.5 Transaction Execution Time4.6 Information Needed for Processing Transactions4.7 Card Payment Authorization4.8 Transaction Information4.9 Accuracy of Transaction Details4.10 Rights and Protection5. PAYING FOR OURSERVICES ANDCURRENCY EXCHANGE5.1 Our Service Fee5.2 Payment Methods5.3 Additional Fees5.4 Currency Conversion and Exchanges Rates5.5 Third-party Fees5.6 Taxes6. RECEIVING MONEY6.1 Service Providers6.2 Verification7. IMPORTANT SERVICE RESTRICTIONS7.1 General Right Limit Use7.2 Transactions to High Risk Countries7.3 Restricted Activities7.4 Actions We May Take8. HOWANDWHYWECOLLECTPERSONALINFORMATION8.1 Out Privacy and Cookies Policy8.2 Sharing Your Data Outside the EEA8.3 Customer Identification Program8.4 Government Disclosures8.5 Verifying your personal information9. ERROR RESOLUTION, CANCELLATION AND REFUND9.1 Error Resolution9.2 Refund before transaction completion9.3 Payment of Refunds9.4 Tracing your payments10. AGREEMENT DURATION10.1 Time10.2 Unilateral Rescission10.3 Cooling-Off Period10.4 Canceling in the Cooling-Off Period10.5 Conditions of Canceling during the Cooling-Off Period10.6 Data treatment after contract termination11. BELMONEY\u2019S INTELLECTUAL PROPERTY11.1 Concept of Intellectual Property11.2 Ownership of Intellectual Property11.3 Our Intellectual Property rights11.4 Licence grant11.5 Suggestions and Feedback12. IMPORTANT DISCLAIMERS12.1 General Disclaimer of Our Services12.2 Digital Content Supplied for Free12.3 Suspension of Our Services12.4 Commercial Transactions12.5 Third-Parties Relationship12.6 Data Security Measures12.7 Equipment Keeping and implementing safeguards13. YOUR RESPONSIBILITY FOR LOSSES CAUSED BY YOU13.1 Introduction13.2 Your promises13.3 Special Terms13.4 Settlements Agreements14. OUR RESPONSIBILITY IN THE FACE OF THE DAMAGESUFFERED BYYOU14.1 General Responsibility14.2 Defective Digital Content14.3 Exception to Liability Limits14.4 Exclusion of Certain Losses14.5 Compliance, Act of God and Force Majeure14.6 Definition of Act of God and Force Majeure15. DISPUTE RESOLUTION AND GOVERNING LAW15.1 Dispute Resolution15.2 Alternative Dispute Resolution15.3 Governing Law16. ABOUT USANDOURCOMMUNICATION16.1 Contact Information16.2 Record Keeping16.3 Third-Party Contact16.4 Access to Information17. CUSTOMER EXPERIENCE17.1 Importance of Security17.2 User Obligations for safe usage17.3 Biometric Access17.4 Compromised Service Notification18. CHANGES TOOURSERVICEANDTHISAGREEMENT18.1 Changes to the Service18.2 Changes to this Agreement18.3 Reasons for Changes18.4 Notification of Changes18.5 Unilateral Changes by Belmoney19. OTHER IMPORTANT TERMS19.1 Enforcement Flexibility19.2 Severability Clause19.3 Transfer of Agreement19.4 User\u2019s Transfer of Rights19.5 Rights Enforcement19.6 Compensation Scheme Clarification19.7 Definition Clarifications19.8 Use of Headings19.9 General Law Applications BELMONEYTERMSANDCONDITIONS 1. OURAGREEMENTWITHYOU 1.1 Parties Involved This Agreement establishes a contractual relationship between you, customer of Belmoney services, and Belmoney S.A (“Belmoney,” “we,” “us,” and “our”). It outlines the terms governing your access and use of our services. 1.2 Additional Documents Equally important to you is to familiarize yourself with our Privacy Policy and Cookie Policy (“Policies”), which regards crucial information about your personal data usage. 1.3 Accessing Agreement and Policies In our website it is possible to find current versions of this Agreement, Privacy and Cookie Policy. It is advisable to download and store these documents for reference as they are legally binding. 1.4 Acceptance of Terms Of comparable significance is to appoint that you consent to the terms of this Agreement by acknowledging the electronic version during registration or transaction initiation. Commencing the use of our Services, implying acceptance of this Agreement. 1.5 Important Considerations Given the legally binding nature of this Agreement, carefully review its terms beforeacceptance and periodically thereafter. Ensure it aligns with your expectations anddiscontinue the use if any terms are disagreeable. Some topics that deserve special attentionare the service payment, which describes the services, associated charges, and paymentinstructions, especially cautioning against sending money to strangers.Furthermore, the topic regarding the initial use instructions is equally important as itclarifies the user eligibility and prohibits service use on behalf of others. The mentionedtopic is complementary to the \u201cSending Money\u201d one that provides insights into the moneytransfer process.8The \u201cImportant Service Restrictions\u201d is also key to comprehend the nature of the servicehereby described and agreed by you, as it enumerates the restricted activities and potentialconsequences for misuse.Likewise essential to single out the topic concerning important disclaimers and the possibledamage you may suffer which defines the Belmoney liability in a variety of scenarios.Complementary to that, the topic regarding the responsibility for the losses caused by yououtlines the user liability for self-induced losses.At last but not least, the topic on the matter of the changes to our service and agreementdetails the procedures and possible modifications to our Agreement, being important tooutline that for further clarification or information, refer to our website or contact us online.IMPORTANT: By continuing to use our Services, you signify your understanding andacceptance of the terms outlined in this Agreement. 2. OURSERVICES 2.1 Money Transfers Our Services enable residents around the world to make money transfers to designated countries and regions, as communicated through our website and\/or mobile app. The process involves a “Sender” utilizing our services to send money, and a “Beneficiary” receiving disbursed funds. The transaction denotes a sender’s payment order instructing us to disburse funds to a previously informed beneficiary account. The “transaction amount” is the sum paid by the Sender, and the “payout amount” is the sum received by the Beneficiary. 2.2 Recommended Use We strongly advise using our services for transactions involving friends and family. Alternatively, sending money to strangers is completely discouraged by Belmoney. 2.3 Third-Party Agreements Regarding the use of our services, it can be stated that agreements with Third-Party Service Providers may be necessary, such as those with mobile device manufacturers or network operators. Users are obliged to comply with these agreements related to the use of our Services. 3. GETTING STARTED AND USINGOURSERVICES 3.1 Profile Creation Creating a Belmoney profile is mandatory to access and utilize our services. The Profile records necessary information as detailed in our Privacy Policy. Notably, the profile is not a bank or payment account and does not store any form of value. This is the Belmoney form of keeping track of its customers’ data, allowing it to utilize it as a parameter for eventual analysis and comparisons in further operations, helping to prevent frauds. 3.2 Profile Creation Process To create a Profile, users must provide accurate information<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4490","page","type-page","status-publish","hentry"],"yoast_head":"\nEuropean Union\u00a0(EU) Customer\u00a0T\/C - Glo Currency<\/title>\n<meta name=\"description\" content=\"Save money on transfers and payments at great rates in multiple currencies. Glo Currency will help you make payments to anywhere on the globe.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/glocurrency.com\/fr\/european-union-eu-customer-t-c\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"European Union\u00a0(EU) Customer\u00a0T\/C - Glo Currency\" \/>\n<meta property=\"og:description\" content=\"Save money on transfers and payments at great rates in multiple currencies. 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